Sigan Mall Co. Privacy Policy

This privacy policy describes how Sigan Mall Co. processes the personal data collected through our online platform and services. We are committed to protecting your privacy and handling your data transparently and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Identity of the Data Controller

The data controller responsible for your personal data is Sigan Mall Co., located at 5th Floor, Teheran-ro 419, Gangnam-gu, Seoul, 06130, South Korea.

Personal Data We Collect

We collect various types of personal data when you use our site and services. This may include:

Information you provide directly to us, such as when you create an account, place an order, contact customer support, or sign up for marketing communications. This information may include your name, shipping and billing address, payment information, email address, phone number, and details about the products you purchase.
Information collected automatically when you use our online platform. This includes technical information about your device and browsing actions, such as your IP address, browser type, operating system, referral sources, pages visited, and timestamps. We collect this through cookies and similar technologies.
Information from third parties, such as payment processors confirming transaction details or shipping partners providing delivery updates.

How We Use Your Personal Data

We use your personal data for various purposes, based on different legal bases:

To process and fulfil your orders, including managing payments, shipping, and delivery. This is necessary for the performance of a contract with you.
To manage your account and provide customer support. This is based on the performance of a contract with you or our legitimate interests in providing effective service.
To communicate with you about your orders, account, or inquiries. This is based on the performance of a contract with you or our legitimate interests in providing customer service.
To send you marketing communications about our products and services, if you have consented to receive them or if it is in our legitimate interests (e.g., for existing customers about similar products). You have the right to opt-out of marketing communications at any time.
To personalize your experience on our site and improve our online platform, services, and product offerings. This is based on our legitimate interests in understanding customer preferences and improving our business.
To detect and prevent fraud, security incidents, and other malicious activity. This is based on our legitimate interests in protecting our business and customers.
To comply with legal obligations, such as tax laws and consumer protection regulations.

Legal Bases for Processing

We process your personal data based on the following legal grounds:

The processing is necessary for the performance of a contract with you (e.g., processing your order).
The processing is necessary for compliance with a legal obligation to which we are subject (e.g., maintaining transaction records for tax purposes).
The processing is necessary for the purposes of our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests (e.g., improving our services, preventing fraud).
You have given explicit consent for specific processing activities (e.g., receiving marketing emails). You have the right to withdraw your consent at any time.

We do not sell or rent your personal data to third parties for their own marketing purposes.

Sharing Your Personal Data

We may share your personal data with third parties to facilitate our services:

Service providers: We work with third-party service providers who perform functions on our behalf, such as payment processing, shipping and delivery, data storage, IT services, and marketing assistance. These providers only have access to the personal data necessary to perform their functions and are contractually bound to process it securely and in accordance with applicable laws.
Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
Legal compliance: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

International Data Transfers

As an international e-commerce business, your personal data may be transferred to, stored, and processed in countries outside of your own, including to service providers located outside the European Economic Area (EEA). When we transfer your data internationally, we take steps to ensure appropriate safeguards are in place to protect your data, such as relying on standard contractual clauses approved by the European Commission or other lawful transfer mechanisms.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. However, no online platform can guarantee absolute security. You are responsible for keeping your account password confidential.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it. Factors influencing retention periods include the nature and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your data, and applicable legal requirements.

Your Data Protection Rights

Depending on your location and applicable laws (like GDPR), you may have certain rights regarding your personal data:

The right to access: You have the right to request a copy of the personal data we hold about you.
The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
The right to erasure (Right to be forgotten): You have the right to request that we delete your personal data under certain circumstances.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data based on our legitimate interests or for direct marketing purposes.
The right to data portability: You have the right to request that we transfer your personal data to another controller in a structured, commonly used, machine-readable format.
The right to withdraw consent: Where processing is based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling your request. You also have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data infringes applicable law.

Cookies and Similar Technologies

Our site uses cookies and similar technologies to collect information about your browsing actions and help our online platform function effectively. This includes essential cookies necessary for the site to work, as well as analytical and marketing cookies to improve site performance and personalize your experience. You can manage your cookie preferences through your browser settings or potentially through a cookie banner or preference center on our site.

Children's Privacy

Our online platform is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will revise the policy and potentially provide notice on our site or by other means. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us by mail at:

Sigan Mall Co.
5th Floor
Teheran-ro 419
Gangnam-gu
Seoul, 06130
South Korea

For inquiries via phone or email, please use the details provided in the footer or on our main contact page.